24/7 Emergency Response
Storm damage. Fallen trees. We answer the phone.
When a tree comes down on a structure, a power line, or blocks access to your property, every hour matters. Cedar & Oak maintains 24/7 emergency dispatch — you call, we pick up, and for active hazards we're on-site the same night. We triage the immediate danger first, then give you a written scope for the full cleanup once the situation is stabilized.
We work directly with insurance adjusters and can provide the written documentation — photos, arborist assessment, scope of work, and itemized invoice — that most carriers require for a claim. We've processed hundreds of insurance jobs and know how to make the documentation clean so your claim doesn't stall.
What's included
- 24/7 phone response — live answer on the first call, no voicemail during emergencies
- Same-day dispatch for trees on structures, active hazards, and blocked access
- Written arborist assessment and photo documentation for insurance claims
- AEP and utility coordination for jobs near power lines
Common questions
- Will my insurance cover emergency tree removal?
- It depends on your policy and whether the tree caused structural damage. Most homeowner policies cover removal of a tree that has fallen on a covered structure. We provide the written documentation your adjuster needs — scope, photos, and itemized invoice — and we can talk directly with your carrier if that helps.
- How fast can you actually get there at 2am?
- For active hazards — tree on a structure, tree blocking egress, downed line — our target is on-site within two hours in the Columbus metro. We'll confirm an ETA when you call. We don't promise what we can't deliver, but we also don't make you wait until morning when a tree is on your roof.
Related services
Ready to get started?
We'll give you a free, no-obligation quote — usually same day.